Refund Policy

In plain English

• Subscriptions are paid up front each month. If you cancel, you keep access to the end of the month you paid for and you are not charged again.
• We do not refund part-used months, except where we are at fault or we change or end the service (then we refund the unused part pro rata).
• Credit you have used is not refundable.
• Unused credit can be refunded within 14 days of purchase as a goodwill gesture.
• Slurry is for businesses only, so the consumer 14-day cooling-off right does not apply.

1. About this policy

This Refund Policy forms part of the Terms of Service between The Next Renaissance Ltd, trading as Slurry (company number 10373346, registered office [registered office address]), and its business customers. Capitalised terms have the meaning given in the Terms of Service. Contact: billing@slurry.io.

2. Business customers only

Slurry is sold only to businesses. The statutory cancellation right for consumers under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 does not apply. The refunds below are given under this policy and are not a statutory right.

3. Subscription Fees

3.1 Payment in advance. Subscription Fees are paid at the start of each Subscription Period.

3.2 Cancellation. You can cancel at any time. Cancellation takes effect at the end of the current Subscription Period. You keep full access until then and will not be charged for the next period. We do not refund the remaining part of a period when you cancel for convenience.

3.3 Pro-rata refunds. We will refund Subscription Fees pro rata, calculated by the number of whole days remaining in the Subscription Period, where:

• we terminate the Agreement for convenience;
• you terminate because of our material breach under clause 16.3 of the Terms of Service;
• we make a change that materially reduces the core features of your plan and you terminate under clause 4.4 of the Terms of Service;
• you object to a new sub-processor on reasonable data protection grounds and terminate under the Data Processing Addendum;
• the Service is unavailable for more than 72 consecutive hours in a Subscription Period for reasons within our control (refund limited to that Subscription Period).

3.4 Renewal charged in error. If you did not use the Service at all after a renewal and you tell us within 7 days of the renewal charge, we will refund that renewal in full as a goodwill gesture. This applies once per customer.

3.5 Upgrades and downgrades. Upgrades are charged pro rata for the rest of the current period. Downgrades take effect from the next period and do not generate a refund.

4. Credits

4.1 Consumed Credits. Credits that have been consumed are not refundable, including Credits consumed by AI agents or software acting under your credentials, and Credits consumed by generation that you later delete.

4.2 14-day goodwill refund. If you ask within 14 days of a Credit purchase, we will refund the unused part of that purchase to the original payment method. Credits are treated as used in the order they were bought.

4.3 After 14 days. Unused Credits are not refundable after 14 days, except where we terminate the Agreement for convenience or you terminate because of our material breach, in which case we refund all unused Credits.

4.4 Expiry. Credits expire 12 months after purchase unless stated otherwise at the point of sale. Expired Credits are not refundable.

4.5 Service faults. If a fault on our side causes Credits to be consumed without producing a usable result (for example, a failed generation job that we can confirm in our logs), we will restore those Credits to your balance on request made within 30 days.

5. Bring-your-own model key

If you use your own model provider key, charges from that provider are between you and the provider. We cannot refund them.

6. No refunds for breach

No refund is due where we suspend or terminate your Account because of a breach of the Terms of Service or Acceptable Use Policy, including non-payment.

7. How to ask for a refund

Email billing@slurry.io from the account owner's email address with your account name, the invoice or receipt number and the reason. We aim to respond within 5 business days. Approved refunds are made to the original payment method through Stripe, usually within 5 to 10 business days. Refunds are made in the currency of the original charge; we are not responsible for exchange rate differences or bank fees. Applicable taxes are refunded in proportion.

8. Chargebacks

Please contact us before raising a chargeback. We may suspend an Account while a chargeback is open.